receipt_long Last updated · April 2026

Payment & Booking Policy

How payments, bookings, cancellations and refunds work at West London Driving School. Please read before booking a lesson or package.

Payment Making a Booking Cancellations & Rescheduling Refunds Credit & Expiry Gift Packages

payments

Section 1

Payment

Pay-as-you-go lessons must be paid in advance — either at least one week before the scheduled lesson, or at the start of each lesson if paying by cash.
Block bookings and packages must be paid in full before lessons commence.
Payments are currently made directly to your allocated instructor by cash or bank transfer. Online card and instalment options (Pay-in-3) are planned for the future.

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Section 2

Making a Booking

Students confirm bookings by replying to a confirmation text from their instructor, which may include payment details.
Lessons are typically scheduled for two hours unless otherwise agreed. One-hour sessions may be available at the instructor’s discretion.
Any booking made through our website, by phone, text, or messaging apps (e.g. WhatsApp) constitutes automatic agreement to our Terms & Conditions.

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Section 3

Cancellations & Rescheduling

A minimum of 48 hours’ notice is required to cancel or reschedule a lesson or driving test. Less notice will result in the full lesson fee being charged.
All cancellations must be communicated directly to your allocated instructor by phone call or text message.
Once a cancellation is requested, the lesson is considered cancelled — a confirmation from your instructor is not required for it to take effect.

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Section 4

Refunds

We operate a no-quibble refund policy. Refunds are requested directly from your assigned franchisee instructor, not head office.
For block bookings, refunds are calculated at the standard hourly rate for hours used; the balance is refunded. A £30 administration fee applies.
Refunds are issued on the last Friday of each month. Requests after the 15th are processed the following month. Intensive and semi-intensive courses are strictly non-refundable.

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Section 5

Credit & Expiry

All purchases are converted into credit (hours) and must be used within six months of purchase unless otherwise agreed with your instructor.
Students who miss three consecutive weeks of a fixed weekly slot will forfeit that slot.
If lessons are discontinued for three months or more, remaining credit expires six months after the last completed lesson. No refunds are issued for expired credit.

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Section 6

Gift Packages

Gift packages can be purchased without specifying a start date, time, or instructor. Scheduling on redemption is subject to instructor availability.
There may be a waiting period of approximately 1–3 months before lessons commence during busy periods. We recommend redeeming gift packages early.

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This policy summarises our payment and booking terms. For the full legal terms — including liability, medical & legal requirements and test-day conditions — see our Terms & Conditions.

Ready when you are

Questions about payment or booking?

Get in touch before you book and we’ll happily explain anything in plain language.

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