We aim to provide an excellent experience for every learner — but if something goes wrong, we want to know. This procedure explains how to raise a complaint and what you can expect from us in return.
We take all complaints seriously and treat them as an opportunity to put things right and improve our service. Every complaint is handled fairly, confidentially, and without any negative impact on your lessons.
Step 1 — Speak to your instructor. Many issues can be resolved quickly and informally by raising them directly with your allocated instructor.
Step 2 — Contact head office. If the matter is not resolved, or you would prefer not to raise it with your instructor, contact West London Driving School directly. Please include:
You can also use our contact form to submit a complaint in writing.
Tell us what went wrong and we’ll do everything we can to put it right.