Legal & Policies

How we protect your personal data, use cookies, keep our learners safe, and handle complaints. If you have any questions about anything on this page, please get in touch; we're happy to help.

Privacy & Data Protection Cookie Policy Safeguarding Complaints

Last updated: October 2026

Section 01

Privacy & Data Protection

West London Driving School is the trading name of Mohammed Miah, a sole trader, 62E Gloucester Gardens, London, W2 6BN (ICO registration ZC208379). We process your personal data under the UK GDPR and the Data Protection Act 2018, and we never sell it.

Everything about what we collect, why, who we share it with (including the AI assistants, payment, email and hosting providers we use), how long we keep it and your rights is in one place: our Privacy Policy. Instructors and franchisees are covered in its section 6a.

To exercise your rights, email info@westlondondrivingschool.com or call 07507 594 824. You can also complain to the Information Commissioner’s Office.

Section 02

Cookie Policy

We use a small number of essential technologies to keep the site working and secure (your cookie choice, signing in to your dashboard, and Google reCAPTCHA against automated attacks). Analytics, advertising and session-recording cookies (Google Analytics, Google Ads, the Meta pixel and Microsoft Clarity) are only used if you accept them, and you can change your mind at any time with the “Cookie settings” link at the bottom of every page.

Every cookie we use, who sets it and how long it lasts is listed in our Cookie Policy.

Section 03

Safeguarding

West London Driving School is committed to safeguarding and promoting the welfare of all our learners, with particular care for under-18s and vulnerable adults. Everyone has the right to learn in a safe, respectful environment.

Our standards

Qualified instructors: every instructor teaching under our name is DVSA-registered. The DVSA requires an enhanced criminal record (DBS) check to join the register and another every four years at renewal, and instructors must report any caution or conviction to the DVSA within seven days. Our Instructor Code of Conduct requires each instructor to hold and maintain these; see our Safeguarding policy.
Professional boundaries: instructors maintain appropriate, professional conduct with every learner at all times.
A respectful environment: we do not tolerate abuse, harassment, discrimination or inappropriate behaviour by anyone.

Learners under 18

we encourage a parent or guardian to be aware of lesson times and locations;
a chaperone may be present by prior arrangement;
we will not photograph or share images of learners without consent.

Raising a concern

Your instructor is your first point of contact. If you have a safeguarding concern, including about an instructor, please contact the school office immediately on 07507 594 824 or info@westlondondrivingschool.com.

In an emergency, if a child or vulnerable adult is at immediate risk of harm, always call the police on 999 first.

Section 04

Complaints

We want every learner to have a great experience. If something falls short, please tell us; we take all feedback seriously and will do our best to put it right.

Speak to your instructor first where possible; many issues are resolved quickly and informally.

If unresolved, contact the school office by phone or email, or use the form below.

We aim to acknowledge within 3 working days and give a full response within 14 working days.

Complaints about a driving test or examiner should be directed to the DVSA. Concerns about your personal data can be raised with the ICO.

Submit a complaint

Our complaints form gives you a reference number straight away, emails you a copy of what you sent, and reaches Mohammed directly. It replaces the old form on this page, which relied on your email app opening.

Open the complaints form

Prefer email? Write to info@westlondondrivingschool.com with your name, phone number and what happened.